Our Marine Industry Consumer Commitment

At River City Boat Sales & Marine Services, we are committed to providing an exceptional boating experience. In line with the principles of the Marine Industry Certified Dealership Program, established by the Marine Retailers Association of the Americas and the National Marine Manufacturers Association, we pledge to offer friendly, knowledgeable staff, quality products, and reliable services.

We continually strive to improve. If at any time we fall short of this commitment or you do not understand information provided to you, please let us know.

What You Can Expect From Us

Sales

• Assistance from capable, knowledgeable sales consultants.

• Advertising and representations that are truthful and factual.

• Full disclosure of all details associated with your purchase.

• Clear explanations of proper product usage and operation.

• Products prepared, inspected, and tested before delivery.

• Timely delivery of new products.

• Guidance on maintenance requirements and schedules.

• Explanation and written copies of all warranties on products and major components.

Service

• Clear explanations of maintenance and repair plans, including estimated time and cost.

• Itemized lists of all charges with thorough explanations.

• Prior approval for any changes in repair costs or additional charges.

• Maintenance and repair performed correctly the first time by trained, knowledgeable technicians.

• Completion of maintenance and repairs as promised.

• Timely notice of any delays in service.

• Inspection of replaced or damaged components upon request.

Operations

• Fair, open, and honest treatment without discrimination.

• Respectful, professional, and accurate responses to all product questions and requests.

• Privacy and confidentiality of customer records.

This is our commitment to you. At River City Boat Sales & Marine Services, you can expect the highest standard of professionalism. Please hold us accountable to that standard.